The SmallBizChat with Melinda Emerson
A series focused on small business advice and strategies, by Melinda Emerson, known as "SmallBizLady", discussing various aspects of entrepreneurship and small business management. Get insights from experts about topics relevant to small business owners.
The Dangers of Poor Customer Service
In today's solo podcast, Melinda discusses the importance of subscribing to services and shares personal experiences with service providers. She delves into communication, professionalism, and challenges in the service industry. The episode highlights the consequences and importance of customer retention, as well as legal risks and strategies for responding to reviews.
Key Points
- Effective communication and transparent pricing are crucial for maintaining customer trust and securing referrals.
- Poor customer service can lead to high churn rates, negative online reviews, and ultimately harm your brand's reputation.
- Acquiring new customers is more expensive than retaining existing ones, making it essential to keep current customers satisfied to ensure repeat business.
Chapters
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Transcript
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